The Future of AI in Business & Beyond: 7 Companies Leading the Charge. AI is revolutionizing how businesses are run—and not only in the back office. From conversational bots to base models, many companies are already pushing boundaries.
Here are 7 companies that are making a serious contribution in AI & technology services both for B2B and B2C.
1. Engati.ai
What they do:
Engati builds enterprise-grade AI assistants & agents for customer experience across various touchpoints (voice, WhatsApp, websites, mobile apps etc.). Their platform supports marketing automation, CDP capabilities, as well as no-code / flow-based assistants.
Why they are special:
- Omnichannel interaction with contextual conversation.
- GenAI + “Agentic AI” frameworks for more intelligent lead support and generation.
- Templates ready to use for high-velocity deployment.
2. Sarvam AI
What they do:
Sarvam AI is building large Indian language models and multilingual settings. They focus specifically on voice-first AI, large models, and developer APIs.
Why they stand out:
- Focus on Indian languages with personalized tokenisers.
- The selected one under the IndiaAI Mission to build an indigenous foundation model.
- Focus on open source and culturally responsive AI.
3. Yellow.ai
What they do:
Yellow.ai is a global conversational AI platform that automates employee and customer experiences in chat and voice.
What sets them apart:
- Supports 135+ languages across different channels.
- Uses generative AI with a multi-LLM architecture.
- Has an established record of reducing operational expenses for companies.
4. Convin.ai
What they do:
Convin.ai creates AI agents for customer dialogue, including AI phone-call agents, real-time support, and conversation intelligence.
What sets them apart:
- Call and voice intelligence experience.
- In-house multilingual LLMs deployed across BFSI, e-commerce, insurance, and more.
- Analytics and real-time support for sales and support teams.
5. ConvoZen.AI
What they do:
NoBroker has introduced ConvoZen.AI, a conversational AI cloud suite to listen to and automate customer conversations.
What makes them different:
- Built with the scale-up experience of NoBroker.
- No-code deployment on WhatsApp, chat, and voice.
- Self-contained compliance, analytics, and performance monitoring.
6. Gnani.ai
What they do:
Gnani.ai builds Voice AI agents for business, which allows companies to automate inbound and outbound calling, speech analytics, and customer interactions.
Why they stand out:
- Deep understanding of voice AI and speech-to-text for world languages and Indian languages.
- Used across BFSI, retail, healthcare, and automobile sectors.
- Offers AI-powered compliance monitoring and real-time conversation analytics.
7. Gupshup
What they do:
Gupshup is a leading conversational engagement platform that empowers businesses to build AI-powered chatbots and messaging experiences across channels like WhatsApp, SMS, Instagram, and more.
Why they stand out:
- Pioneer in conversational commerce with a developer-friendly platform.
- Supports over 45 channels for messaging automation.
- Powers engagement for global enterprises with scalable, secure, and AI-driven solutions.
Among these companies, some trends are particularly worthy of mention: multilingual AI, omnichannel engagement, agentic AI frameworks, and no-code adoption. Together, these firms are setting the stage for the next generation of consumer and business AI experiences.